Ordering
Initial Inquiry and Booking Fee :
When placing an order with Inscribe Arts you will be advised of current production times on payment of your initial invoice. This first payment books the order into the studio diary and it is at that point, no earlier that we can confirm an exact schedule for the work. For the pre designed collections, in busy times this can take up to 6 weeks from filling in the Information Form to completion. For a custom suite, it can be up to 3 months from filling in the Information to receiving your stationery.
Urgent Orders :
If you have an urgent order please let us know & we’ll let you know if it’s possible. if there is availability we can rush things through, however this will incur an extra charge. If you are ordering through the website, email us before making your payment to make sure we can achieve your deadline.
Information Form :
Once we’ve received payment and approved your order, you will be emailed an Information Form to fill in. Here, you will be able to specify your preferred envelopes as well as filling in all of your information for the stationery. Once you have sent this back, the design and layout process can begin.
Please refer to the Custom Suite Terms & Conditions for more information.
Timings
Designer Joyna Abraham reserves the right to extend draft deadlines by up to a 10 days if she believes the work will benefit from additional time spent and prior warning will be given.
Please refer to the Custom Suite Terms & Conditions for more information.
Wording & Proofs
Your proof (in png or pdf format) will be emailed over for you to check text, layout and spelling. If you have commissioned a map, please allow for an extra 5 to 7 days. If there are any changes needed a second and third proof will emailed to you free of charge, please allow another 5 business days for these. After this time any further amendments will incur a charge of $25 per amendment.
It is up to you to make sure that the text on the order is exactly as you would like it to appear on your invitations. Inscribe Arts cannot be held responsible for any spelling mistakes etc. I will not begin print production until I have received written sign-off from you referencing the correct proof to proceed with.
Final Proof :
By approving your final proof you accept responsibility for the information, text and layout as shown. If errors are discovered after proof approval, we are required to charge for a print order at the minimum quantity. Amended reprints will be treated as a new order & charged for accordingly. However, if an error is made on our part, Inscribe Arts. will replace the items free of charge.
Once you have signed off on your proof, your order will be printed and dispatched. You can expect your invitations to arrive within 14 working days (within Canada) from this final approval if there are no packaging extras. It is your responsibility to ensure that payments are made and proofs approved in good time for your own deadline.
Order Requirements :
A minimum order of 20 of each item is required. We recommend item-per-person goods e.g. One place card, one menu per person. For invitations, save the dates and thank you cards it is variable but we find taking 70-75% of your total guest number usually works.
Look down your guest list, are there more single friends than there are families and couples? The higher proportion of single guests, the higher percentage of your guest number.
Original Paintings
Inscribe Arts. is not able to give original artworks to the clients due to our attempts to maintain an environmentally friendly stance. I use up both sides of paper and every available corner, resulting in multiple clients’ work on a single piece of paper. If you wish to have the original please let us know at the start with your information form and we may be able to accommodate your wish for an additional fee depending on the scope of the work. There are also occasions when an artwork is painted in separate sections and assembled in photoshop, due to ease of adaptation should the client wish, therefore the originals will not resemble the finished product.
Copyright
Inscribe Arts holds all copyright for designs and you cannot copy or reproduce any of our designs in any way from the png or pdf proofs. Neither you, nor a third party, may copy any part of the design or reproduce it in any way, without permission of Inscribe Arts.
It is your responsibility to obtain permission for any copyright material, for example hymns or poems that are to feature in your stationery.
If you request a modification to the pre designed collection, Inscribe Arts. reserves the right to offer the design to other clients but only after your wedding or event has taken place. Once final design has been agreed, normal printing & other prices apply (which will be covered in the initial quote.)
Inscribe Arts will not copy or otherwise recreate another artists work, please do not ask us to reproduce another artists work.
GDPR Policy as of 25th May 2018
Inscribe Arts reserves the right to display your wedding stationery at Wedding fairs, showcases and social media after your wedding or event has taken place. Please let us know if you wish for us not to do this.
At Inscribe Arts your data is used solely for the purpose of creating your stationery products. For wedding stationery customers, in filling out the Stationery Information Form you are consenting to Inscribe Arts’ use and storage of your data for the time period leading up to your wedding and for 12 months afterwards just in case we need to get in touch with you for feedback purposes. Your stationery files and email correspondence are also wiped of any personal data 12 months following your wedding date unless you continue to contact us for further products. Designs will be retained for future use at the discretion of Inscribe Arts. In the occasion of the client purchasing ‘printed envelope addressing’ or ‘invitation naming service’, a spreadsheet of the details will be sent to our printers, Hubbub Paper Co. who will print these personalizations.
Cancellations
In the event of an order being cancelled by yourselves we cannot refund any money once work has commenced: ‘work’ is defined by the form being filled in and sent back to us.
Refunds
As a standard policy we only make refunds and exchanges if goods are faulty. Any faults or defects must be relayed in writing with an attached image within three days of receiving your order and your complete stationery order returned to us, in its entirety, packed securely so as to avoid any damage likely to be incurred during transportation. The cost of return delivery will be incurred by The Client.
If your wedding stationery is deemed to be faulty on the part of Inscribe Arts we will be happy to correct or replace your stationery with the same, or, if it is not possible to resupply your stationery with the same, we will offer an alternative or similar replacement.
Inscribe Arts will offer you a refund for the amount paid for the faulty part of your order if we are unable to correct or replace your stationery. Inscribe Arts will only offer a full refund if the order is faulty in its entirety.
Returns
Please note that Inscribe Arts cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.
Printing Variations
Please note that samples may not exactly match the finished product due to variations in the print production process. Press set-up, plates, ink and paper can all result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and do not constitute a fault or a refund.
We have to allow a 3mm bleed around the edge of the product when sending to print resulting in rare cases where the print is a millimetre off-centre. We will not offer reprints in this instance as it is a condition passed onto us by our printer. However we will use our discretion to review each case individually.
Please be aware that colours will appear differently on screen compared to the finished printed product.
Delivery
We are proud to offer Free Delivery on all Canada orders for wedding suites and stationery
All Canada orders will be sent to the supplied address by Canada Post recorded delivery, requiring a signature on delivery. For international delivery we will use a similar service and will advise of cost on the first invoice.
Please take care to supply an address where you will be able to sign for the package. We accept no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Custom Suite Terms and Conditions
Inscribe Arts only works with a limited number of clients each year to ensure a quality product perfect for your wedding. Please make sure to get in touch at least 16 weeks before the print deadline to ensure enough time for design, print and delivery.
Normal terms & conditions apply, along with the following :-
A 50% non-refundable booking fee (based on an individual quote) is paid before any custom work begins. The custom design fee covers the research, consultation and design time. The remaining 50% will be paid prior to your final approved design is sent for printing. All charges will be paid via invoice.
The client agrees to collaborate on a moodboard before any work is started so that we all have a clear idea of the style of invite you are after.
The client agrees to give clear and concise feedback after the first and each draft thereafter has been received. We will continue to work with the client until we reach a final design, however the number of free amendment stages must not exceed 3. Rounds of revisions after this point will be charged at $25 per amendment.
Any changes that involve additional painting after this will incur an extra charge which will be discussed at the time ($65 an hour). Once a final design has been agreed upon, normal printing & other prices apply (which will be covered in the initial quote.)
Inscribe Arts reserves the right to offer elements of your design to other clients wanting a custom service. Venue illustrations painted for custom commissions will be available to all couples getting married at that venue.
Inscribe Arts reserves the right to turn any custom design not used in final printed designs for the couple into a pre-designed collection.
Inscribe Arts will not copy or otherwise recreate another artists work, please do not ask us to reproduce another artists work.
Inscribe Arts will not incorporate other artist’s work if requested by a client.
Inscribe Arts will not provide layered psd files or a digital files for their own reprint of the stationery design, but will consider requests on a case by case basis.
The Custom Design Fee:
The custom design fee includes consultation, design, painting and up to 3 rounds of revisions for the full suite based on the paintings following an original theme established at the first design stage. Should the client wish to commission additional illustrations that fall outside of the original theme: e.g. Gin bottle, cocktail illustrations, Landmark illustrations for table plans, these will be charged separately.
Modern Calligraphy:
We require 50% of the total payment prior to commencing the modern calligraphy design, and the total balance is payable prior to delivery. It is your responsibility to hand over all information to complete the artwork, any delay in delivery of materials will delay the final delivery of the artwork.
Illness and Injury:
If Inscribe Arts is unable to fulfil their obligations due to injury or illness, the client will be informed immediately and each issue will be dealt with on a case by case basis.